Shipping policy
Last updated: September 27, 2026
Thank you for shopping with Jewelza. This Shipping Policy explains how and when your order will be delivered.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. Personalized or made-to-order pieces may need extra production time, which will be shown on the product page.
2. Shipping Rates
We offer FREE standard shipping on all orders within the United States. Shipping rates for international orders, where available, are calculated and displayed at checkout before you pay.
3. Estimated Delivery Times
- United States (standard shipping): typically 7–14 business days after the order is processed
- International orders: typically 10–20 business days after the order is processed
Delivery times are estimates and are not guaranteed. Delays can occasionally happen because of carrier issues, weather, customs clearance or high holiday volume.
4. Order Tracking
Once your order ships, you will receive a shipping confirmation email with your tracking number and a tracking link. You can also visit our Track Your Order page. Tracking information may take 24–72 hours to update after shipment.
5. Shipping Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us immediately at yallahcartofficial1@gmail.com; we can update the address only if the order has not shipped yet. We may not be able to ship to P.O. boxes or APO/FPO addresses.
6. Lost, Stolen or Delayed Packages
If your tracking shows "delivered" but you cannot find your package, please check with neighbors and your local post office, and contact us within 7 days. If your order has not arrived within the estimated delivery window, contact us and we will work with the carrier to locate it. If a package is confirmed lost in transit, we will send a replacement or issue a refund.
7. Damaged Packages
If your order arrives damaged, please take photos of the package and the item and email us within 7 days of delivery. See our Refund Policy for details.
8. Customs, Duties and Taxes
Applicable sales tax is calculated at checkout. For international orders, import duties, taxes or customs fees charged by the destination country, if any, are the responsibility of the customer unless they are included at checkout.
9. Contact Us
Questions about shipping? Email us at yallahcartofficial1@gmail.com.
Jewelza (operated by Stemsols LLC), 257 Beacon Hill Rd, Trumbull, CT 06611, United States