Refund policy

Last updated: September 27, 2026

At Jewelza, we want you to love your jewelry. If you are not completely satisfied, we offer a 30-day return policy. Please read the details below.

1. Return Window

You have 30 days from the date you receive your order to request a return. Requests made after 30 days cannot be accepted.

2. Eligibility

To be eligible for a return, the item must be:

• Unworn, unused and in the same condition you received it
• In its original packaging (box, pouch, card and any tags)
• Free of scratches, bends, tarnish, lotion, perfume or signs of wear
• Accompanied by the order number or proof of purchase

3. Non-Returnable Items

For health and hygiene reasons, and because some items are made just for you, the following cannot be returned unless they arrive damaged or defective:

• Pierced earrings, nose rings and body jewelry
• Personalized, engraved, custom-sized or made-to-order jewelry
• Items marked "Final Sale" or purchased on clearance
• Gift cards
• Items that have been worn, resized, altered or damaged after delivery

4. How to Start a Return

1. Email us at yallahcartofficial1@gmail.com with your order number, the item(s) you wish to return and the reason for the return.
2. Our team will reply within 1–2 business days with a Return Authorization and the return shipping instructions and address.
3. Pack the item securely in its original packaging and ship it using a trackable shipping service. Please keep your tracking number.

Please do not send your item back without contacting us first. Items sent back without a Return Authorization may not be accepted.

5. Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping cost. Original shipping charges are non-refundable. If the item arrived damaged, defective or incorrect, we will cover the return shipping cost.

6. Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If your item is damaged, defective, missing a stone or not what you ordered, contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will send a replacement or issue a full refund, including shipping.

7. Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few extra days for the credit to appear on your statement.

8. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or card issuer first. If you still have not received it, contact us at yallahcartofficial1@gmail.com.

9. Exchanges and Sizing

If you need a different size, color or style, the fastest way is to return the original item for a refund (if eligible) and place a new order. Please check our size information on each product page before ordering rings and bracelets.

10. Order Cancellations

You may cancel your order free of charge before it ships. Please email us as soon as possible. Personalized or made-to-order items cannot be canceled once production has started. Once an order has shipped, it cannot be canceled, but you may return it under this policy if eligible.

11. Contact Us

Jewelza (operated by Stemsols LLC)
257 Beacon Hill Rd, Trumbull, CT 06611, United States
Email: yallahcartofficial1@gmail.com